TurboTax error 42015 is a common error that can drop up when using the program for the tax preparation. A malfunctioning PC is one of the most apparent reasons behind this error code; however, there is a myriad of the reasons that can bring forth this error in the program, such as improperly installed software. Knowing the possible reasons behind the error can ease the process of error resolution.
In this comprehensive post, we will discuss the possible reasons and resolutions for Runtime Code 42015 or if you want to additional help contact Live Person at TurboTax.
What is TurboTax Error 42015? Explained
Error code 42015 in TurboTax, also referred to as the runtime error is the error in the program that affects the runtime in the middle of something due to a sudden crash. The error depicts that the runtime of the program is stopped or crashed. When the error occurs, an error message appears on the screen that reads – “Error 42015: Could not connect to the update site.” It means you may not be able to proceed further with an ongoing task once the error appears on your screen.
What Brings Forth Error 42015 in TurboTax?
Below are some of the common reasons that can trigger TurboTax error 42015:
- Partial or damaged installation of the TurboTax software.
- Corrupt download or erroneous configuration of the program.
- When an application or hardware is not deleted properly, an error can roll out.
- A detrimental virus or malware infection.
TurboTax error code 42015 can obstruct your workflow, however, can be resolved with the application of a few handy solutions.
How to Determine if TurboTax 42015 has Occurred? Symptoms
There are no apparent symptoms you can experience on the arrival of the error. However, below are some common changes you will see on your device once the error takes place:
- When the error 42015 occurs, the system or device crashes all of sudden.
- Lethargic performance of the system.
- The freezing or crashing of the system can be experienced every now and then.
- Windows responds sluggishly towards the mouse or keyboard inputs.
- You will receive an error message that states – “Error 42015: Could not connect to the update site.”
On experiencing these symptoms, know that it is high time to start the error resolution.
How Do I Fix Error 42015 On TurboTax?
Now that you know the possible reasons behind the error, overriding them can help you in the error resolution. Below are some of the most effective solutions you need to follow with the utmost care and attention:
Solution 1: Terminate The Conflicting Programs
Sometimes the programs running in the background can conflict with the runtime process. To fix this, you need to kill these conflicting programs. Below are the steps:
- First thing first, open the Task Manager by simultaneously clicking the CTRL-Alt-Del keys.
- Next, go to the Processes tab and stop the programs that are running by highlighting each program and then hit the End Process button.
- Moving ahead, verify if the error message is resolved or not.
- When identified which program is causing the error, update and reinstall the application.
- If the error continues to trouble you, try the next troubleshooting solution.
Solution 2: Update/Reinstall The Conflicting Program on Windows 10
Now that you have identified, which program is causing the error, you need to update/reinstall it using the below-given steps:
- First of all, type Control Panel in your search box on your Windows 10 and then click on the result.
- When the list of the programs opens, click on the erroneous program and then hit the update or uninstall option.
- If you have selected the update option, follow the on-screen prompts to complete the update process.
- Alternatively, if you have chosen the option to uninstall, follow the instructions given on your screen and perform the steps to uninstall and download the program again.
Solution 3: Disable Your Proxy Server
Before starting this procedure, create a backup of your crucial data. The risk of data loss is as rare as a hen’s teeth; however, it is better not to take the chance when it is about your important tax data.
- Go to the File menu.
- Click Save As button located in the top-left corner.
- Choose a suitable location where you can save the backup and easily access it when required.
- Hit the Save button and you may now proceed further to troubleshoot the TurboTax 42015 error.
Disabling Proxy Server With Internet Explorer
Now that you have backed up your crucial data, let’s proceed further to disable your proxy server using the Internet Explorer:
- Launch your Internet Explorer.
- Next, hit on the gear icon and it will open the options for you.
- Now move to the Connections Tab and open LAN settings.
- Thereafter, go to the option labelled “Use a proxy server for your LAN”.
- Make sure that the checkbox is unchecked before you proceed further.
- Finally, save the changes and try to perform the update process.
Using Control Panel
The next procedure will be accomplished by utilizing the Control Panel. Below are the steps:
- From within the Start menu, open the Control Panel.
- Next, click on the Network and Internet option available on the side pane.
- Moving ahead, go to the Connection Tab.
- Click LAN settings and uncheck the box next to the option.
- Save the changes you have made and perform the PC update.
Solution 4: Download The Updates Manually
If none of the solutions can resolve the TurboTax error code 42015, download the updates manually to resolve the concerning problem. To download the updates manually:
- Firstly, close all the applications and TurboTax programs that are running beside the browser.
- Now pay a visit to the page in order to download the updates.
- Follow the on-screen prompts to perform the update procedure.
- Once downloaded, save the file to an easily accessible location, let’s say PC and then start the update procedure by accessing the file.
- Again, follow the instructions given on your screen to perform the manual update in a fail-safe manner.
Solution 5: Run Disk Cleanup
If your PC is not working in optimal shape, then running Disk Cleanup can free up some space for you and improve the system performance. It can clean temporary files, Internet cache files, and undesired program files that you can safely delete. Perform the below-given steps:
- Before you start, create a backup of your files.
- Next, clean your cache and reboot your system.
- Thereafter, run disk cleanup and launch your Explorer window then Directory.
- Here, you need to click on Properties and then the disk clean-up option and it will initiate the process.
Solution 6: Resolve The Runtime Error Related to Your Internet Browser
As we have already discussed that the error code 42015 is caused due to the runtime issue in your browser; therefore, you need to configure your Internet Explorer to the optimal setting to avoid the error. First of all, you need to reset your browser. Once done, disable script debugging and error notifications by following the below-stated steps:
- Open the internet option Windows, wherein, you need to go to the Advanced tab.
- Next, look for the disabled script debugging option.
- Once found, checkmark the radio button.
- Now uncheck the box for the ‘Display a notification about every script error’ item.
- Here, you need to click Apply button and then OK.
- In the end, reboot your PC to conclude the procedure.
You may also read: How to Fix TurboTax Error 65535
The solutions described in this intuitive post can help you eliminate the “TurboTax could not connect to the update site” error. If you are facing any technical unease in overriding the error, reach out to TurboTax Customer support team using chat or email channels to get prompt and relevant assistance.
Frequently Asked Questions
TurboTax does not support Windows 7 anymore. Therefore, you won’t be able to operate or get error code 42015 in Windows 7. You need to update your Windows to an updated version. If you want to work on the same.
To resolve the TurboTax error code 42015 in Windows 8, follow the steps below:
- Go to the Control Panel and look for Internet Options. Click on the same.
- Under that, head to the Connections tab and hit the LAN Settings tab.
- Now, Delete the Use a proxy server and double-click on OK.
- Once that is done, update TurboTax again to its latest version and try to resume your work again.
If your TurboTax is crashing while working, that means you are facing error 42015 in Windows 10. This can be because you might have installed the Windows update incorrectly. Reinstall the same and try to open it again.
You might not be able to update because of either of the following reasons:
- In case your wireless is corrupted or interrupted.
- If the connection is not working.